San José, CA is one of the most linguistically diverse cities in the United States. 57% of its residents speak a language other than English at home. About 1 out of 5 residents is considered not proficient in English. Spanish and Vietnamese are the most common languages spoken by residents with limited English proficiency.

(This piece was co-authored with Nira Datta.)

There are certain realities that come with living in a city. Issues like graffiti, potholes, illegal dumping, and broken street lights can all be commonplace. For many years, the process of requesting city services to address these problems could feel like screaming into the void. But today, there are cities that are working to bring these reporting processes into the digital age.

We are Code for America Community Fellows working within San Jose’s Office of Civic Innovation. We are part of the budding product team for the My San Jose app, a web…

Julie Kim

Product designer and user researcher at the City of San Jose. I first arrived here as a Code for America community fellow. More here:

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store